We have noticed that many people make big promises without ever delivering. We just want to do what we say we will do and not make any outrageous promises that we can not keep. We scoured the net for years and saw that this was the biggest complaint of customers.

InfodataHost is a natural choice for your hosting needs. Our relationship with you is simple, friendly and direct. We are totally professional, it doesn't matter if you are an individual or a multinational company. Our support team is available online every time you face a problem (no need to wait days for support).

Our servers are located in Scranton PA.

Environment
Precision-controlled air conditioning systems protect and cool mission-critical servers and equipment in the Network Operations Center. The facility is controlled by York™ quad-compressor / dual-blower redundant systems. These systems provide a virtually dust-free and particle-free computing environment, with temperature, humidity, and air-quality regulation.

Security
Restricted access to the Network Operations Center is monitored by qualified personnel 24 hours a day, every day. Visitors and clientele are only allowed on-site if escorted by Network Operations Center staff. The entire Network Operations Center is monitored, ensuring prompt response and thorough coverage to fire or security alarms. We supply all our Network Operations Center customers with advanced firewall, encryption, intrusion detection and other security measures. The data center maintains a full digital video surveillance system of the Network Operations Center, with full on-site and off-site recording.

Failsafe Power Supply
Our Network Operations Center currently has 800amps 480v (3200amps 110v) 3-Phase power currently available from PP&L™ (Pennsylvania Power & Electric). The facility is backed up and protected by UPS (Uninterruptible Power Supply) systems on each individual rack, as well as an APC Silcom™ 500KVA system for facility-wide enterprise coverage. In a very rare case of utility outage, our Cummins™ 250KW diesel generator starts automatically, taking over for the UPS systems and supplying all necessary power for the facility. The generator interfaces to the power grid thru a Cutler-Hammer™ automatic transfer panel. The generator is powered by a 500 gallon fuel tank, capable of running without refuelling for approximately 80 hours.

24x7x365 Monitoring
The Network Operations Center uses industry-standard SNMP (Simple Network Management Protocol) and provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers. The Network Operations Center also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity. All critical services/ports are monitored, including FTP, HTTP, SMTP, HTTPS, SSH, TELNET, and POP3. We provide network monitoring of the Local Area Network, Internet connectivity (all routers, switches, and wiring), and the Internet backbone via MRTG. Our close and constant communication with our upstream backbone providers ensures that our customers have constant access to high-performance Internet connections. Failure on any monitoring service results in audible alarms, LAN messages, and alerting our staff paging system.