General Questions:
1. Do you offer Domain Name registration?
2. Can I pay monthly?
3. How can I pay?
4. Do you have preinstalled scripts
that I can use?
5. Do you help me build my web site?
6. Do you provide statistics on my
web site?
7. Do you support Front Page 2002?
8. Do you support my CGI/Perl scripts?
9. Do you support SSL and e-commerce?
10. Do you use CPanel?
11. Do your plans support Macromedia
Flash, Shockwave and JavaScript?
12. Do you support ASP, ASP.NET?
13. How do I tell that DNS has
updated?
14. How long does it take to process
a new account plan?
15. How many email accounts do
I get?
16. How much space do I need?
17. I have ordered my plan and
payed. Where is my email?
18. What software can I use to
build my website?
19. What support do you offer?
20. Where are you located?
21. Why InfodataHost?
22. Are your servers based in the
US?
23. How do I get support from you?
Technical Support:
1. Can I host more than one domain?
2. Can I host more than one web
site?
3. Can I stop "Spam"?
4. Do you backup my web site?
5. How do I access my web mail?
6. How do I backup my databases?
7. How do I connect to my mail
box?
8. How do I restore or transfer
a database to my web site?
9. How do I stop unwanted email?
10. How do I transfer files to
my web site before my DNS updates?
11. What are your DNS Servers?
12. What happens if I delete a
file by mistake?
13. What happens if I go over
my bandwidth or space?
14. What is a domain name?
15. What is DNS?
16. What is the path to Perl?
17. What is the path to sendmail?
18. Where do I change my password?
19. Where do I FTP my web pages?
20. Where is my control panel?
21. Why doesn't my cgi script
work?
1. Do you offer Domain Name registration?
Infodata Design no longer provides domain name registration
service directly to the customers. If you are not sure how to register your name we can help you.
Please note that a fee of AU$20 applies for this service.
2. Can I pay monthly?
Yes, you can pay monthly or yearly.
3. How I can pay?
We accept PayPal payment only (Visa, MasterCard, Bankcard, American Express,
JCB)
4. Do you have preinstalled scripts
that I can use?
Yes, we have following preinstalled script you can use: Interchange
Cart, Agora Cart, XMB Bulletin Board, Java Chat, Html Chat,
phpMyChat, Cgi Wrapper (for non-suexec installs), Random HTML
Generator, Advanced Guestbook, Counter Generator, Java Clock
Generator, Java Countdown Generator, Secure FormMail clone,
Cgiemail, Entropy Search, Entropy Banner.
5. Do you help me build my web site?
We will suggest resources to help and you can ask us for help
any time. We will always attempt to help you out as much as
we can with web page creation. Alternatively, we can suggest
resources and professional designers. There are numerous free
web sites on the web.
6. Do you provide statistics on my web
site?
Yes. Very detailed ones: Webalizer Web Stats, Webalizer Ftp
Stats, Analog Stats, Latest Visitors, Bandwidth, Error Log,
Raw Log File.
7. Do you support Front Page 2002?
Yes. You can also create as many subwebs as you like or subdomains
that can be accessed by Frontpage.
8. Do you support my CGI/Perl scripts?
Yes.
9. Do you support SSL and e-commerce?
1. In order to secure a domain using SSL you will require a
dedicated IP address which we can supply for AU$5.00 per month.
Our servers support SSL and all accounts support this feature.
But for communication to take place a dedicated IP address is
needed as mentioned above.
2 A certificate can be purchased from us (InfodataHost) or from
another company. Our price for the SSL certificate starts from
AU$199 per year. We are happy to arrange this for you.
3. The Certificate is then installed.
10. Do you use CPanel?
Yes, CPanel 5.
11. Do your plans support Macromedia
Flash, Shockwave and JavaScript?
Yes it does. Macromedia Flash, Shockwave and JavaScript are
are supported by all of our hosting plans as they are supported
by the actual web browser. This means that the mechanism that
is required to serve the particular technology is provided
by the website visitor's browser.
12. Do you support ASP, ASP.NET?
No, we do not support ASP and ASP.NET..
13. How do I tell that DNS has updated?
Use, http://www.checkdns.net/
14. How long does it take to process
a new account plan?
Depending on the time of the day, it could take up to 24 hours.
However a fully automated system will be implementated in
the near future.
15. How many email accounts do I
get?
As many as you can create or have space for. You also get
unlimited email lists, automatic responders and email forwarders.
Plus address filters and a spam tool.
16. How much space do I need?
It will depend on how large your graphics and texts are.
17. I have ordered my plan and payed.
Where is my email?
Depending on the time of day, it may take up to 24 hours to
process.
18. What software can I use to build
my website?
MS FrontPage 2000/2002, Netscape Composer, Macromedia DreamWeaver,
Adobe Golive, Trellix, ecBuilder.
19. What support do you offer?
Our support team is available online every time you face a
problem (no need to wait days for support) We provide support
through on-line help desk system. Also, you may contact us
through e-mail or fax.
20. Where are you located?
We are in Australia and 10 hours east of GMT. Our servers
are located in Scranton PA.
21. Why InfodataHost?
We started this service mainly for a small business customers.
InfodataHost aims to fill the web hosting needs for individuals,
web students/developers and small business/sole traders that
can not afford $$$$ per month or just might want email @ their
company name. We offer a no bull service. If we make mistakes
we admit it and we always put the best interests of customers
at the heart of our business. This does not mean that all
customers will always be 100 per cent happy but that the needs
of all the customers are given priority over the needs of
one, should that need effect all in a negative way. (or been
deemed a potential threat to security or stability) We try
to take a conservative approach to administration where possible
and always use stable release products on our servers to ensure
reliablity not bleeding edge. We do however like to be flexible
so if there is something we can offer that will not threaten
the stabilty of our services we will investigate this for
you. There really is no fairer way of approaching hosting
services. The more products and options added to web server
the more potential there is for problems. Having stated this,
we believe we offer offer very good value for money with the
best possible service.
22. Are your servers based in the
US?
Yes, Our servers are located in Scranton PA.
23. How do I get support from you?
1 - Read through the FAQ section first to save your time.
2 - Register your issue or request via the Help Desk (see
our support page).
3 - Contact us over the e-mail.
1. Can I host more than one domain?
Yes, as many as you like depending on the plan. This includes
emails, subdomains and many other features. Just like your
principle domain. Add a domain in the Domains area of the
control panel and select Manage Parked Domains.
2. Can I host more than one web site?
Yes, in the control panel under Domains and Add on Domains.
This feature is not supprted but available and a very useful
feature.
3. Can I stop "Spam"?
Yes. In the control panel, Email and Spam Assasin. Spam Assassin
is a mail filter installed on a mail server used to identify
spam. It checks for spam using a large number of pre-set rules
that check the header, body, and sender of all email messages
sent to your domain mailbox. For more information about Spam
Assassin, refer to the following links:
http://spamassassin.taint.org/index.html
http://spamassassin.taint.org/tests.html
4. Do you backup my web site?
No. But, you can back it up via the control panel and in Site
Management Web Backup. You can then download your site, subdomains
and sql databases to your computer and burn it to cd etc.
5. How do I access my web mail?
http://yourdomain.com/webmail/
"yourdomain.com" is your domain name and the last forward
slash must be added after "webmail"
6. How do I backup my databases?
Go to your Control Panel and chose Site Management and backup.
Then click on the database and download it.
7. How do I connect to my mail box?
In your mail program set your mail server (incoming and outgoing
or just both) to mail."yourdomain".com (your domain without
the quotation marks. The username is the user your created
@ the domain name. So if your domain was donkeyknonk.com and
you created a user called monkey, you would set your server
name to mail.donkeykonk.com and the user as monkey@donkeykonk.com
using the password you set.
8. How do I restore or transfer a
database to my web site?
Use your web site Control Panel, go to Backup and then scroll
down until you see restore a SQL DB. Select yours from your
computer etc. You may have to edit your applications settings
to reflect this database and its new location. ie url, directory,
location etc It can be tricky so make sure you keep a backup
and do not delete the old database from its current location
until you know this one works ok.
9. How do I stop unwanted email?
In the control panel and the E-Mail section. Then use Blockers.
10. How do I transfer files to my
web site before my DNS updates?
Logon to your cpanel at http://ipaddress:2082 using your username
password and ip address at sign up, launch the file manager,
click on the folder you want to put the files in and chose
"upload files".
11. What are your DNS Servers?
ns.infodatahost.com - 64.191.62.78
ns2.infodatahost.com - 64.191.62.79
Check on your set up email account details.
12. What happens if I delete a file
by mistake?
Oops! It is gone and you will need to restore it from a previous
backup. We do not back up your files but the Control Panel
allows you to download a backup of your web site to your own
computer. We strongly suggest to do this on a regular basis.
If you do not want a file or are replacing it with another,
try renaming it first to some like '"myfilebak" and then upload
your new file. Be very careful with deleting files.
13. What happens if I go over my
bandwidth or space?
Your account will probably be suspended until the end of the
month. You can check your control panel at any time for where
you are at.
14. What is a domain name?
This is an internet name like "www.mydomain.com". This name
points to an address called "DNS". DNS tell the person typing
the name in the web browser where your web page is located.
You register a name at a domain registrar. We offer this service
through our partner. Please see the services page.
15. What is DNS?
DNS is defined "domain name space" DNS servers are
setup at your Registrar to point to us, so people can find
your site with us. Our two servers are:
ns.infodatahost.com - 64.191.62.78
ns2.infodatahost.com - 64.191.62.79
You will need to type this information at your registrar for
your web site to work. Allow up to 48 hours.
I usually do this first.
16. What is the path to Perl?
/usr/bin/perl
17. What is the path to sendmail?
/usr/sbin/sendmail
18. Where do I change my password?
In the control panel. Go to Site Management and Change Password.
You will need to come up with a password that meets all the
requirements which can be a challenge!This changes the Frontpage
password as well. To change specific ftp password go to the
FTP section and Manage Accounts.
19. Where do I FTP my web pages?
/public_html/
Put your index.html here. This is your main home page.
20. Where is my control panel?
It is located at http://yourdomain:2082 Replace "yourdomain"
with your own domain name. If you just registered your domain,
make sure your DNS servers have been set to at your registrar:
ns.infodatahost.com - 64.191.62.78
ns2.infodatahost.com - 64.191.62.79
And allow up to 48 hours for this to get out on the internet.
21. Why doesn't my cgi script work?
There can be many reasons but the main one is permissions.
Scripts sometimes need to be able to read, write and execute
certain files. Logon on to your control panel and use the
file manger. Click on the file in question and choose change
permissions. Here you can change the level of access to the
file by ticking the boxes. ie 0666 or 0755
Check your installation instructions and make sure the permissions
are correct.
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